Business Coordinator

Business Summary

TokuSaku Consulting is a minority-owned management and technology consulting firm dedicated to driving best-of-class solutions across multiple verticals. TokuSaku is comprised of experienced professionals with expert-level skills and expertise in business strategy, process, technology, and people. Since 2007, we have supported both public and private clients across a broad range of industries, including healthcare, government, education, retail, technology, and financial services. Our projects range from software implementation to process improvement, and from strategic planning to business continuity. Our consultants see every problem as an opportunity, believe partnership and collaboration are the only way to go, value teamwork, aim to simplify and enjoy taking things to the next level. We are always looking for talented, well-rounded Senshus (team members) to join us!

Job Summary

This role supports the President, Business Operations Team, and Shihan (Business Development) Team with business coordination support in a full-time, remote capacity. The Coordinator works with the HR Manager to build and manage a pipeline of potential consultants for our clients. They support the Operations Manager with marketing, PR, internal project support, and communications coordination, assuring TokuSaku maintains awareness with stakeholders. This role will involve frequent communication with the Business Operations Team, comprised of the HR and Operations Managers, as the result of the changing priorities of an agile business. The Coordinator will work remotely unless an in-person event calls for attendance. As TokuSaku grows, other opportunities for responsibility may become known based on the strengths exhibited by the employee.

Essential Duties & Responsibilities

A fast worker who jumps on all types of projects - you’re someone who is up for it!
Very tech-savvy and logic-oriented - You are able to proactively spot potential operational issues.
Very comfortable on the phone conducting outreach with new candidates
Trainable and eager to learn new responsibilities
A self-starter who is easygoing with a fun personality and a sense of humor
Very proactive and willing to share your own ideas to improve the firm’s operations
Areas of support could include:

Marketing: Select merchandise for annual gifts. Update marketing collateral and website content. Occasionally craft social media content.
Communications: Organize Microsoft Teams and SharePoint files for ease of use. Develop and distribute employee newsletter monthly.

Employee Engagement: Coordinate virtual happy hours, annual in-person events, quarterly wellness contests, and distribution of perks.
Public Relations: Submit TokuSaku for business awards. Manage annual client satisfaction survey.
Sales support: Offer ad hoc sales support to the Shihan Team, including Dynamics CRM data management and quarterly reporting.
Talent Acquisition: Connect with professionals and increase brand awareness.
Conduct the candidate intake process.
Provide internal projects and operations support duties as assigned by the Business Operations Team to meet company goals.

Qualifications

Education

Required: Bachelor’s degree in Business Administration or related field OR 4 years of equivalent experience, AND two years of previous internship or job experience in Business Operations, Talent Acquisition, and/or Marketing.
Desired: Two or more years of additional work experience in Business Operations, Talent Acquisition, and/or Marketing.

Required Knowledge, Skills, and Abilities

Client/Candidate relations experience on the phone and through email
System-oriented and familiar with setting up systems
Excellent verbal and oral written communication skills
Proficiency with Microsoft 365 Tools (Word, Outlook, Teams, SharePoint, OneNote).
Attention to detail
Organization and prioritization of task
Strong interpersonal communication skills
Effective problem-solving through analytical thinking
Professional level written and verbal communication skills
Knowledge of marketing principles
Gather and interpret relevant data and information
File organization
Build professional relationships

Desired knowledge, Skills, and Abilities

Basic business math including percentage calculations.
Quality proofreading and content editing.
ATS or CRM (Dynamics) administration.
Website (Squarespace) and social media content development.
Event coordination.
Use of email marketing software (Mailchimp, SurveyMonkey).
Brand representation and service marketing.

Total Compensation

Pay: $45 – 55k/year, Full-time
Medical Insurance with EAP; HSA Option
Dental, Vision, & Life Insurance
401(k), plus Matching
Paid Holidays: 9 days/year
PTO: 10 days/year, 15 days/year after 3 years, 20 days/year after 5 years
Yearly Career Training Allowance
Semi-monthly Cell Phone Stipend
Yearly Profit-sharing Potential
Lead Incentives
Year End & Employee of the Year Bonus Potential
Selected Kraken Hockey Tickets Provided

Application Process

Please submit your resume to careers@tokusaku.com for review. You may be asked to participate in our interview process. The process may include an interview with members of the Business Operations Team, and a final interview with TokuSaku’s President, Business Partner, and Resource Manager. You may be asked to sign a standard Nondisclosure Agreement (NDA). A background check may also be processed.

The job description does not constitute a written or implied contract of employment. TokuSaku reserves the right to revise or change job duties and responsibilities as the need arises. Requirements are representative of the minimum levels of knowledge, skills, and experience required. TokuSaku is an equal-opportunity employer.